Returns, Replacements & Warranty
Every return, replacement and warranty request for UGREEN products sold by Sophus Technosol Private Limited is registered here. You get a claim number instantly and can track it on this page.
7-day return
Change of mind on an unopened, factory-sealed product.
- Invoice value Rs 1,100 or more
- Free pickup by UGREEN India
- Restocking fee of at least 20% if not resaleable as new, set after inspection
Defective, wrong or damaged
Dead on arrival, not as described, wrong item, transit damage or missing item.
- Freight both ways paid by UGREEN India
- Faulty items below Rs 1,100: use Warranty claim (pickup still free within 7 days)
- Transit damage / missing items: report within 5 working days
- Replacement after verification
Warranty claim
Manufacturing defect that appears during normal use.
- Invoice must show seller as Sophus Technosol Pvt Ltd
- Repair, replacement, or refund (store credit or original payment method) after inspection
- No physical damage or misuse
- Within 7 days of delivery: free pickup
- After 7 days: you ship it to us at your own cost, or drop it off free at our Bengaluru or Kolkata office
- We ship the repaired or replacement product back free
Keep these ready
Order & invoice
- ugreenindia.com order number (e.g. #1234), or Sophus invoice number
- Invoice date and delivery date
- Invoice copy (photo or PDF)
Photos (mandatory)
- 6 photos of the sealed parcel, all sides, taken before opening
- 6 photos after unboxing if there is a problem
- Photo of the serial number / QR label
For defects
- Short video showing the fault (upload or share a link)
- Which phone / laptop / TV you used it with
- Original box, manual, accessories kept safely
How it works
- RegisterFill the form below. You get a claim number immediately.
- ReviewWe check it against our policy within 2 working days.
- RMAIf approved you get an RMA number and pickup / shipping steps. Do not ship before this.
- InspectionOur service centre inspects the product.
- ResolutionReplacement, repair, or a refund within 7 working days of inspection, as store credit on ugreenindia.com or to your original payment method (your choice).
Register a claim
Track your claim
Who pays freight
Common questions
My product costs less than Rs 1,100. What can I do?
Products below Rs 1,100 cannot be returned for change of mind. If you received the wrong item, an item is missing or the parcel was damaged, choose that option within 5 working days and we pay freight both ways. If the product is defective, choose Warranty claim: within 7 days of delivery we pick it up free; after that, you send it to us at your own cost or drop it off at our Bengaluru or Kolkata office, and we ship the repaired or replacement product back free.
Who pays shipping on a warranty claim?
Within 7 days of delivery, we arrange a free pickup. After 7 days, once we issue an RMA number, you send the product to us at your own cost, or drop it off free at our Bengaluru or Kolkata office. We do not arrange pickup after 7 days; in exceptional cases you may request one, and while we are not bound to provide it, we will try to help case by case. We ship the repaired or replacement product back to you free. Parcels sent to-pay or cash-on-delivery are refused, and a parcel you send is at your risk until it reaches us.
Where can I drop off a product?
Between 11:00 AM and 5:00 PM, Monday to Saturday (closed Sundays and public holidays), with your invoice and RMA number:
Bengaluru: Sophus Technosol Private Limited, No. 38/1, 2nd Floor, Durga Complex, 3rd Cross, Sahakarnagar G Block, Bengaluru, Karnataka 560092
Kolkata: Sophus Technosol Private Limited, Flat No. 4/1, 4th Floor, 32B Ganesh Chandra Avenue, Kolkata, West Bengal 700013
How much is deducted on a change-of-mind return?
A restocking fee of a minimum of 20% of the invoice value applies if the product or its packaging can no longer be sold as new. It can be higher depending on the condition of the returned product, up to its full invoice value. The amount is decided after inspection by our service team, and that decision is final and binding. No fee applies to defective, wrong or transit-damaged items.
How will I get my refund?
You choose: a credit note (store credit) to spend on any product on ugreenindia.com, or a full refund to your original payment method. Either way it is issued within 7 working days after the returned product passes inspection.
What is not covered by warranty?
- Physical, cosmetic, liquid or accidental damage; cracks, bent pins, burn marks, cut cables
- Use with incompatible adapters, over-voltage, repair attempts or modification
- Missing or tampered serial number / QR label; missing box or invoice
- Normal wear and tear; software, firmware or third-party device issues
I bought from a UGREEN dealer, not this website.
If your invoice lists the seller as Sophus Technosol Private Limited, register here and upload the invoice. If another seller is named on the invoice, please contact that seller for warranty support.
Can I raise a chargeback instead?
Please register a claim first. A chargeback raised while the product is still with you will be disputed, as described in our Refund & Warranty Policy.
Need help? Email info@ugreenindia.com · Mon–Sat, 10:30–18:00 IST. Full terms: Return, Replacement & Warranty policy. This page does not limit your statutory rights under Indian consumer law.