UGREEN India · Returns & Warranty

Shop with confidence.

Changed your mind? Return sealed products within 7 days, free of charge. Something wrong with your order? We replace it once our inspection confirms the issue.

Register a return or claim →Instant claim number · track it online

At a glance

The short version. The detailed terms follow below.

Returns and problems in the first 7 days

All returns, replacements and warranty claims start with the online claim form. Email is only a backup if the form doesn't work for you. Warranty claims after 7 days follow the steps under Warranty below.

Delivery

• Paid orders are normally dispatched within 2 business days, by insured and fully tracked courier.
• Delivery usually takes 3 to 7 working days after dispatch, depending on your PIN code.
• Shipping charges, if any, are shown clearly at checkout before you pay. Normal delivery is free on orders of ₹1,001 and above.

Who pays for shipping

Damaged or tampered parcel?

Please help us resolve it fast.

• Refuse any parcel that looks opened, crushed, wet or re-taped at the time of delivery.
• If a problem is found after opening, register a claim at ugreenindia.com/pages/claim within 5 working days of delivery with photos of the parcel (all sides), the shipping label and the product. An unboxing video helps too.
• Keep the original packaging until your claim is resolved.

Warranty

• Products bought from www.ugreenindia.com are covered by a limited warranty from the invoice date of one (1) year for chargers and power banks (wall, GaN, desktop, car and wireless chargers, charging stands and pads, and all power banks) and two (2) years for all other products. The period that applies is also shown on each product page. The warranty is provided by Sophus Technosol Private Limited as the seller.
• The warranty covers manufacturing defects that appear in normal use. It does not cover physical, cosmetic or liquid damage, misuse, incompatible power adapters, over-voltage, unauthorised repair or modification, a missing or tampered serial / QR label, or normal wear and tear.
• Faults reported within 7 days of delivery: we arrange a free pickup.
• Warranty claims after 7 days: shipping to us is at your cost. Once we approve your claim and send you an RMA number, send the product to us at your own cost, or drop it off free at our Bengaluru or Kolkata office. We do not arrange pickup for warranty claims after 7 days. In exceptional cases you may request a pickup; we are not bound to provide one, but will try to help on a case-by-case basis.
• After inspection we repair it, replace it with the same or an equivalent model, or refund it (as store credit or to your original payment method) if neither is possible. We ship the repaired or replacement product back to you free of charge, or you can collect it from the office where you dropped it off.
• If inspection finds no fault, or finds damage or misuse not covered by the warranty, the product is returned at your cost, or disposed of if not collected within 60 days.
• Please keep your invoice. The seller on the invoice must be Sophus Technosol Private Limited for direct warranty support. For purchases on Amazon or other marketplaces, please contact that marketplace or seller.

How to send a warranty product

1. Register a warranty claim at ugreenindia.com/pages/claim. Do not send anything until we email you an RMA number.
2. Pack the product securely, with the accessories needed to test it and a copy of your invoice. Write the RMA number clearly on the outside of the parcel.
3. Either drop it off at one of our offices below, or send it by a tracked courier or India Post Speed Post at your own cost to the address in your RMA email, and enter the tracking number against your claim. We recommend insuring the parcel.
4. Parcels sent "to pay", freight-collect or cash-on-delivery will be refused and returned to the sender.
5. A parcel you send remains at your risk until it reaches us. We are not responsible for loss or damage in transit to us.

Drop-off at our offices (free)

Bring the product, your invoice copy and the RMA number between 11:00 AM and 5:00 PM, Monday to Saturday (closed Sundays and public holidays). We give you a signed acknowledgement on receipt.

Refunds

• All refunds are issued only after the returned product is received and inspected at our warehouse. Nothing is refunded at pickup.
• Approved refunds are processed within 7 working days of inspection, in the way you choose: a credit note (store credit) on ugreenindia.com, added to your ugreenindia.com account (log in with the e-mail or mobile number used for the order) or sent to you as a gift card code, which you can use on any product at checkout; or a full refund to the original payment method (for cash-on-delivery orders, to your bank account).
• If inspection shows the product is working and was not faulty, it will be sent back to you at your cost, or disposed of if not collected within 60 days.
• If the product comes back tampered, used, scratched, physically or liquid damaged, or with the box, accessories, manuals or freebies missing, we will deduct the repair or replacement cost of the damaged or missing parts plus shipping from the refund, or reject the return and send the product back.
• Please complete a return before raising a chargeback with your bank.
• Restocking fee: if a returned product or its packaging has been opened, used or damaged so that it can no longer be sold as new, a restocking fee of a minimum of 20% of the invoice value applies. The fee can be higher depending on the condition of the returned product, up to its full invoice value. The amount is decided after inspection by our service team, and that decision is final and binding. This does not apply to products found defective, damaged in transit or wrongly supplied.

Good to know

• Orders cancelled before dispatch are refunded in full.
• This policy does not affect your statutory rights under Indian consumer protection law.
• Sophus Technosol Private Limited may update this policy. The version in force on the day of your order applies.
• Disputes are subject to the jurisdiction of the courts of Bengaluru, Karnataka.

UGREEN India is operated by Sophus Technosol Private Limited, Durga Complex, 2nd Floor, #38/1, 3rd Cross, Sahakarnagar G Block, Bengaluru 560092.